1. Data Controller Details
1.1 Who We Are
Northampton Upholstery and Sofa Cleaners is the data controller responsible for your personal data. This means we decide how and why your personal data is processed. We are a service business based in Northampton, providing upholstery and sofa cleaning services to customers in the local area.
1.2 How to Reach Us
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:
- Business name: Northampton Upholstery and Sofa Cleaners
- Address: 9 Scirocco Cl, Northampton NN3 6AP
- Phone: 07700 179228
- Website: northamptonupholsteryandsofacleaners
2. What Personal Data We Collect
2.1 Information You Give Us Directly
When you contact us to request a quote, book a service, or get in touch for any other reason, you may provide us with personal data such as:
- Your full name
- Your home or business address
- Your telephone number or mobile number
- Your email address
- Details about the service you require
- Any other information you choose to share with us
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This can include:
- Your IP address
- Browser type and version
- Pages you visit on our website
- The date and time of your visit
- Referring website addresses
This information helps us understand how visitors use our website and allows us to improve your experience.
2.3 Information From Third Parties
We may occasionally receive information about you from third parties, such as online directories, review platforms, or referral sources. We only use such information where we have a legitimate reason to do so and in accordance with this policy.
3. How We Use Your Personal Data
3.1 To Provide Our Services
We use your personal data to carry out the upholstery and sofa cleaning services you have requested. This includes arranging appointments, attending your property, and following up after the work is complete.
3.2 To Respond to Enquiries
When you contact us with a question or request a quote, we use your contact details to respond to you promptly and provide the information you need.
3.3 To Send Marketing Communications
With your consent, we may use your contact details to send you information about our services, special offers, or seasonal promotions. You can opt out of marketing communications at any time by contacting us directly.
3.4 To Comply With Legal Obligations
In some circumstances, we may need to process your personal data to comply with a legal obligation, such as keeping financial records for tax purposes or responding to a lawful request from a regulatory authority.
3.5 Our Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the purpose, we rely on one or more of the following:
- Contract: Processing is necessary to perform the service you have requested or to take steps before entering into a contract with you.
- Legitimate interests: We have a legitimate business interest in processing your data, for example to manage our customer relationships and improve our services, provided this does not override your rights.
- Consent: Where we send marketing communications, we rely on your consent.
- Legal obligation: Where we are required to process data to comply with the law.
4. Cookies
4.1 What Cookies Are
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work properly, improve performance, and provide information to website owners.
4.2 Cookies We Use
Our website may use the following types of cookies:
- Essential cookies: These are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling in a form.
- Analytics cookies: These help us understand how visitors interact with our website by collecting information anonymously. We may use a third-party analytics service such as Google Analytics for this purpose.
- Preference cookies: These allow the website to remember choices you make, such as your preferred language or region.
4.3 How to Manage Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that if you disable certain cookies, some parts of our website may not function as intended. For more information on managing cookies, visit www.allaboutcookies.org.
5. Sharing Your Data With Third Parties
5.1 Who We May Share Data With
We may share your personal data with trusted third parties where necessary, including:
- IT service providers who support our website or business systems
- Payment processors if you pay for services online or by card
- Professional advisers such as accountants or legal advisers
- Regulatory authorities or law enforcement agencies where required by law
5.2 Why We Share Data
We only share your personal data when it is necessary to deliver our services, meet a legal obligation, or protect our legitimate business interests. Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.
5.3 What We Do Not Do
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes. We do not transfer your personal data outside the United Kingdom unless appropriate safeguards are in place.
6. Data Retention
6.1 How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.
6.2 Criteria Used to Determine Retention Periods
When deciding how long to keep your data, we consider the following:
- The nature of the data and the purpose for which it was collected
- Any legal or regulatory requirements to retain records for a minimum period
- Whether there is an ongoing relationship with you as a customer
- Any potential need to retain data in connection with a dispute or legal claim
7. Your Rights Under UK GDPR
7.1 Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request. We will respond within one month of receiving your request.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
7.3 Right to Erasure
In certain circumstances, you have the right to ask us to delete your personal data. This is sometimes called the 'right to be forgotten'. This right is not absolute and may not apply where we are required to retain data by law.
7.4 Right to Data Portability
Where we process your data by automated means and on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another organisation where technically feasible.
7.5 Right to Restriction of Processing
You have the right to ask us to restrict the processing of your personal data in certain circumstances, for example if you contest the accuracy of the data or object to us processing it.
7.6 Right to Object
You have the right to object to us processing your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to your data being used for direct marketing purposes.
7.7 How to Exercise Your Rights
To exercise any of your rights, please contact us using the details provided in Section 8. We will respond to your request within one month. We may need to verify your identity before we can action your request. There is no charge for exercising your rights in most circumstances.
8. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch with us:
- Business name: Northampton Upholstery and Sofa Cleaners
- Address: 9 Scirocco Cl, Northampton NN3 6AP
- Phone: 07700 179228
- Website: northamptonupholsteryandsofacleaners
We will do our best to address your query promptly and fairly.
9. How to Complain to the ICO
9.1 When to Contact the ICO
If you are unhappy with how we have handled your personal data and you do not feel that your concern has been resolved after contacting us directly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO is the UK's independent authority responsible for upholding information rights.
We would encourage you to contact us first so we have the opportunity to address your concern before you approach the ICO.
9.2 ICO Contact Details
You can contact the ICO using the following details:
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your personal data. Continued use of our services after any changes have been made will be taken as your acceptance of the updated policy.