1. Introduction
1.1 Who We Are
Northampton Upholstery and Sofa Cleaners is a professional upholstery and sofa cleaning business based at 9 Scirocco Cl, Northampton NN3 6AP. We provide domestic and commercial cleaning and upholstery services throughout Northampton and the surrounding areas. You can reach us by phone on 07700 179228 or through our website at northamptonupholsteryandsofacleaners.
1.2 Acceptance of These Terms
By requesting a quote, making a booking, or allowing us to carry out work on your behalf, you confirm that you have read, understood, and agreed to these Terms of Business. If you do not agree with any part of these terms, please do not proceed with a booking.
1.3 How to Contact Us
You can contact us at any time using the following details:
- Address: 9 Scirocco Cl, Northampton NN3 6AP
- Phone: 07700 179228
- Website: northamptonupholsteryandsofacleaners
We aim to respond to all enquiries promptly during normal business hours.
2. Service Description
2.1 What We Offer
Northampton Upholstery and Sofa Cleaners specialises in professional upholstery cleaning, sofa cleaning, fabric care, and related soft furnishing treatments. Our services are designed to restore, refresh, and protect your furniture using appropriate cleaning methods and products.
2.2 Scope of Services
Our services include, but are not limited to, deep cleaning of sofas, armchairs, dining chairs, headboards, and other upholstered items. We work with a range of fabric types and can advise on the most suitable treatment for your furniture. All work is carried out by trained and experienced technicians.
2.3 Services Not Included
We do not carry out structural repairs, re-upholstery, or the treatment of items that are heavily soiled beyond safe cleaning limits. We reserve the right to decline any job that we believe cannot be completed safely or to a satisfactory standard. We will always advise you of this before any work begins.
2.4 Pre-Inspection and Assessment
Before commencing any work, we will carry out a visual inspection of the items to be cleaned. This allows us to identify any pre-existing damage, staining, or fabric conditions that may affect the outcome. We will discuss our findings with you and agree on the scope of work before proceeding.
3. Quotations and Pricing
3.1 How We Provide Quotes
Quotations can be provided over the phone, via our website, or in person following an assessment. Where possible, we will provide a written or confirmed quote before any work begins. Quotes are based on the information provided to us at the time of enquiry, including the type, size, and condition of the items to be cleaned.
3.2 Validity of Quotations
All quotations are valid for 30 days from the date they are issued, unless otherwise stated. After this period, we reserve the right to revise the quoted price, particularly if costs or circumstances have changed.
3.3 Changes to Quoted Price
If, upon inspection, we find that the actual condition or scope of work differs significantly from what was described at the time of quoting, we may need to revise the price. We will always inform you of any changes before proceeding, and you will have the option to accept the revised price or cancel without charge.
3.4 Additional Charges
Additional charges may apply in the following circumstances:
- Items are significantly more soiled than described at the time of booking
- Access to the property or items is more difficult than anticipated
- Additional treatments or products are required that were not included in the original quote
- Parking charges or congestion fees are incurred when attending your property
We will always discuss any additional charges with you before carrying out extra work.
3.5 VAT and Tax
All prices quoted are inclusive of any applicable taxes unless otherwise stated. We will make clear on any invoice or receipt whether VAT has been applied.
4. Payment Terms
4.1 When Payment Is Due
Payment is due upon completion of the work, unless a deposit has been agreed in advance or alternative arrangements have been made in writing. We ask that payment is made on the day of the appointment before our technician leaves your property.
4.2 Accepted Payment Methods
We accept payment by cash, bank transfer, and other methods as agreed at the time of booking. Please confirm your preferred payment method when making your appointment so we can make the necessary arrangements.
4.3 Late Payment
If payment is not received within 7 days of the due date, we reserve the right to charge interest on the outstanding amount. We may also pursue the debt through appropriate legal channels if necessary. We will always attempt to resolve any payment issues informally in the first instance.
4.4 Deposits
For larger jobs or first-time customers, we may request a deposit at the time of booking. Any deposit required will be clearly communicated to you before you confirm your appointment. Deposits are non-refundable if you cancel within 48 hours of your scheduled appointment, except where we have cancelled the booking ourselves.
5. Cancellation Policy
5.1 Your Right to Cancel
You have the right to cancel your booking at any time. To avoid any cancellation charges, we ask that you give us as much notice as possible. We understand that circumstances can change and will always try to be reasonable.
5.2 How to Cancel
To cancel your booking, please contact us by phone on 07700 179228 or via our website at northamptonupholsteryandsofacleaners. Please have your booking details to hand when you get in touch so we can process your cancellation quickly.
5.3 Cancellation Charges
The following cancellation charges may apply:
- Cancellations made more than 48 hours before the appointment: no charge
- Cancellations made within 48 hours of the appointment: a charge of up to 50% of the quoted price may apply
- Cancellations made on the day of the appointment or failure to provide access: a charge of up to 100% of the quoted price may apply
Any deposit paid may be retained to cover these charges. We will always act reasonably and consider individual circumstances.
5.4 Our Right to Cancel
We reserve the right to cancel or reschedule an appointment in the event of unforeseen circumstances, including illness, equipment failure, or situations beyond our control. In such cases, we will contact you as soon as possible and offer an alternative appointment at no additional cost. We will not charge any cancellation fee if we cancel the booking.
6. Liability Limitations
6.1 Our Responsibility to You
We take care and pride in all the work we carry out. We will always aim to deliver a high standard of service and will take reasonable steps to protect your property while working in your home or premises. We carry appropriate public liability insurance to cover our activities.
6.2 Pre-Existing Damage and Condition
We are not responsible for any damage or deterioration that is the result of pre-existing conditions, including but not limited to worn fabric, fading, structural weakness, or previous staining. We will identify and note any such conditions during our pre-inspection and bring them to your attention before work begins.
6.3 Limits on Our Liability
Our liability for any damage caused directly by our negligence is limited to the cost of the service provided. We will not be liable for any loss or damage that arises from circumstances outside our reasonable control, or from the inherent nature of the materials being cleaned. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
6.4 Items Left in the Work Area
Please ensure that any fragile, valuable, or personal items are removed from the work area before our technician arrives. We cannot accept responsibility for any accidental damage to items that have not been cleared from the area in which we are working.
6.5 Consequential Loss
We will not be liable for any indirect or consequential loss arising from the services we provide, including loss of use of furniture, loss of income, or any other financial loss that is not directly caused by our negligence.
7. Complaints Procedure
7.1 How to Raise a Complaint
If you are unhappy with any aspect of our service, we encourage you to contact us as soon as possible. You can raise a complaint by phone on 07700 179228 or through our website at northamptonupholsteryandsofacleaners. Please provide as much detail as possible, including your booking date, the nature of the issue, and any supporting photographs if relevant.
7.2 Our Response Timeframe
We aim to acknowledge all complaints within 2 working days of receipt. We will then investigate the matter thoroughly and provide a full response within 10 working days. If we need more time to investigate, we will keep you informed of our progress.
7.3 Resolution Process
Once we have investigated your complaint, we will contact you to discuss our findings and propose a fair resolution. This may include a revisit to address any issues, a partial or full refund, or another appropriate remedy. We are committed to resolving complaints fairly and promptly.
7.4 Escalation Options
If you are not satisfied with our response, you may wish to seek independent advice. You can contact Citizens Advice for guidance on your consumer rights, or consider alternative dispute resolution options. As a consumer, your statutory rights are not affected by these terms.
8. Governing Law
8.1 Applicable Law
These Terms of Business are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these terms will be subject to English law.
8.2 Jurisdiction
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of or in connection with these terms or the services we provide.
8.3 Statutory Rights
Nothing in these Terms of Business affects your statutory rights as a consumer under applicable UK legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you are unsure of your rights, Citizens Advice can provide free and impartial guidance.
9. Changes to These Terms
9.1 How We Update These Terms
We reserve the right to update or amend these Terms of Business at any time. Any changes will be reflected on our website at northamptonupholsteryandsofacleaners and will apply to all bookings made after the date of the update. We recommend checking this page periodically to stay informed of any changes.
9.2 Notification of Changes
Where a change to these terms is significant, we will make reasonable efforts to notify existing customers. For new customers, the version of the terms in place at the time of booking will apply. Continued use of our services following any update constitutes acceptance of the revised terms.